Terms, conditions and Privacy Policy
Last Updated: 28 July 2025
By accessing services or resources from Behaviour for Learning, you agree to the following terms:
1. Scope of Service
Behaviour for Learning provides parent coaching and behavioural support via online consultations, tailored tools, and email follow-up.
These services:
Are not therapeutic, clinical, or crisis support
Do not include personal care or plan-managed NDIS invoicing
Are suitable for private clients and self-managed NDIS participants only
2. Session Inclusions
Each service includes:
A 90-minute Zoom consultation
Tailored behaviour plan and resource tools
30 days of follow-up support (as outlined in the package description)
3. Payments
Full payment is required at the time of booking via the website
All services are paid in advance to confirm your session
A receipt will be automatically issued for self-managed NDIS or private reimbursement
No refunds will be given for cancellations made less than 24 hours before the appointment
4. Cancellations & No-Shows
Reschedules require a minimum of 24 hours’ notice
Less than 24 hours' notice or no-shows = session forfeited and no refund
Reschedules are at the discretion of Behaviour for Learning
Exceptional circumstances may be considered with written request
5. Use of Materials
All provided resources are copyright Behaviour for Learning
You may not share, copy, forward, or upload materials without written permission
Materials are for your personal use only and may not be used for training, resale, or distribution
6. Recording & Marketing
Sessions will be recorded for reflective practice, note-taking and internal training
Footage of Roisin during sessions may be used for marketing or education
No identifying details, names, or images or voices of you or your child will be shared publicly without your explicit consent
7. Privacy & Confidentiality
Your personal information is stored securely and kept confidential in line with Australian Privacy Principles
Confidentiality may be broken if required by law or if there is risk of harm
Any third-party referrals or liaison will only be made with your permission
8. Liability & Advice
Behaviour for Learning provides information and strategies based on professional expertise
You are responsible for how this advice is implemented
Behaviour for Learning accepts no liability for outcomes, injuries, or consequences of actions taken
You are always encouraged to seek advice from your child’s existing medical or allied health team
9. Respect & Safety
If a session becomes unsafe or inappropriate, Behaviour for Learning reserves the right to end the session immediately
This includes abusive language, threats, or unsafe environments
Refunds will not be given in these instances
10. Service Interruptions (Force Majeure)
If your session is disrupted by illness, emergency, technical issues or unforeseen events, every effort will be made to reschedule at the earliest opportunity
Sessions will not be cancelled unless absolutely necessary
This aligns with NDIS expectations for continuity of service
11. Feedback & Complaints
Feedback is welcomed at any time
Formal complaints will be acknowledged and responded to within 7 business days
Issues may be escalated to the appropriate body if not resolved
12. Agreement
By submitting your intake form and booking a session, you confirm that:
You have read and agree to these Terms and Conditions
You understand you are responsible for how you apply the support provided
You will not share or distribute Behaviour for Learning content without permission
Program of Supports – Behaviour for Breakthroughs
Program Name: Behaviour for Breakthroughs
Duration: 30 days from date of first session
Delivery Method: Online (via Zoom and email)
Service Overview:
This short-term support package includes:
One 90-minute online consultation with Roisin Mcilduff
A personalised behaviour support plan
Targeted digital tools and learning resources
Follow-up email support for 30 days
Program Goals:
This service is designed to support NDIS Capacity Building goals under “Improved Daily Living” and “Parenting Support”, including:
Strengthening positive behaviour strategies at home
Increasing confidence and skill in managing specific behaviours
Supporting routines, communication, and parent-child connection
Rescheduling & Missed Appointments:
Minimum 24 hours’ notice is required for rescheduling.
Cancellations with less than 24 hours’ notice, or no-shows, are non-refundable.
Participant Agreement:
By proceeding with this service, the participant confirms they understand the program inclusions, timeframe, and cancellation terms. Support is tailored to the specific needs identified in the initial session and based on parent engagement throughout the 30 days.
A copy of these Terms and Conditions, including the Program of Supports, can be emailed to you on request.