Terms, conditions and Privacy Policy

TERMS & CONDITIONS – DIGITAL RESOURCES

Behaviour for Learning
Last updated: 01 January 2026

These Terms apply to all digital products, including courses, downloads, tools, templates, workbooks, and learning resources.

1. Nature of Digital Products

Digital resources are provided for educational and informational purposes only.

They:

  • Do not constitute professional, medical, therapeutic, or diagnostic advice

  • Are self-directed and require user judgement and discretion

2. Licence & Use

Upon purchase, you are granted a personal, non-transferable licence to use the resource for your own individual learning.

You may not:

  • Share, copy, reproduce, distribute, or resell the resource

  • Upload it to shared platforms or learning systems

  • Use it for training, professional development, or commercial purposes without written permission

3. Access & Delivery

  • Digital products are delivered electronically.

  • Access instructions are provided at the time of purchase.

  • It is your responsibility to ensure compatibility with your device and software.

4. Refunds (Digital Products)

Due to the digital nature of these products:

  • Refunds are not provided for change of mind

  • This does not limit your rights under Australian Consumer Law, including remedies for faulty or misrepresented products

5. Liability & Disclaimer

Behaviour for Learning does not accept responsibility for any adverse outcomes, misuse, misinterpretation, or negative impacts arising from the use of digital resources.

You are responsible for how information is applied.

6. Intellectual Property

All digital resources are protected by copyright and remain the intellectual property of Behaviour for Learning.

© Behaviour for Learning. All rights reserved.

7. Agreement

By purchasing or accessing a digital resource, you confirm that you:

  • Have read and agree to these Terms and Conditions

  • Understand the permitted use and limitations of the licence

  • Will not distribute or share content without permission

TERMS & CONDITIONS – SERVICES

Behaviour for Learning
Last updated: 01 January 2026

By booking or accessing services provided by Behaviour for Learning, you agree to the following Terms and Conditions.

1. Scope of Services

Behaviour for Learning provides parent coaching, behavioural education, and capacity-building support through online consultations, tailored tools, and follow-up communication.

Services provided:

  • Are educational and capacity-building in nature

  • Are not therapeutic, clinical, diagnostic, or crisis support

  • Do not include personal care services

  • Do not include plan-managed NDIS invoicing

Services are available to:

  • Private clients

  • Self-managed NDIS participants only

2. Service Inclusions

Service inclusions are outlined on the relevant service or package page and may include:

  • One 90-minute online consultation (via Zoom)

  • Tailored behaviour support strategies and resources

  • Follow-up email support for the specified period (e.g. 30 days)

Inclusions vary by service and are confirmed at the time of booking.

3. Payments

  • Full payment is required at the time of booking via the website.

  • Services are confirmed only once payment has been received.

  • Receipts are automatically issued for private or self-managed NDIS purposes.

4. Cancellations, Rescheduling & No-Shows

  • A minimum of 24 hours’ notice is required to reschedule an appointment.

  • Cancellations with less than 24 hours’ notice, or failure to attend (no-shows), will result in the session being forfeited with no refund.

  • Rescheduling requests are subject to availability and discretion.

  • Exceptional circumstances may be considered upon written request.

This policy does not limit your rights under Australian Consumer Law.

5. Use of Service Materials

All materials provided during or following services are the intellectual property of Behaviour for Learning.

  • Materials are for personal use only

  • They may not be shared, copied, forwarded, uploaded, resold, or used for training or commercial purposes without written permission

6. Recording & Use of Session Content

  • Sessions may be recorded for reflective practice, note-taking, and internal training purposes.

  • Footage of Roisin Mcilduff may be used for professional education or marketing.

  • No identifying details, names, images, voices, or information relating to you or your child will be shared publicly without explicit consent.

7. Privacy & Confidentiality

Personal information is stored securely and handled in accordance with the Australian Privacy Principles.

Confidentiality may be breached where required by law or where there is a risk of harm to the participant or others.

Any liaison with third parties will occur only with your consent.

8. Advice, Responsibility & Liability

Behaviour for Learning provides information and strategies based on professional experience and evidence-informed practice.

  • You are responsible for how strategies are implemented.

  • Behaviour for Learning accepts no liability for outcomes, injuries, or consequences arising from the use or misuse of information provided.

  • You are encouraged to seek advice from your child’s existing medical or allied health professionals where appropriate.

9. Safety & Respect

If a session becomes unsafe or inappropriate, Behaviour for Learning reserves the right to end the session immediately.

This includes, but is not limited to:

  • Abusive or threatening behaviour

  • Unsafe physical environments

No refunds will be issued in these circumstances.

10. Service Interruptions (Force Majeure)

If a session is disrupted due to illness, emergencies, technical issues, or unforeseen circumstances, every effort will be made to reschedule at the earliest opportunity.

This aligns with expectations for continuity of service and does not affect statutory consumer rights.

11. Feedback & Complaints

Feedback is welcomed at any time.

Formal complaints will be acknowledged and responded to within 7 business days.
If unresolved, concerns may be escalated to the appropriate external body.

12. Agreement

By submitting an intake form and booking a service, you confirm that:

  • You have read and agree to these Terms and Conditions

  • You understand the scope and limitations of the service

  • You will not share or distribute Behaviour for Learning materials without permission